Hornchurch Man and Van Terms and Conditions

These Terms and Conditions set out the basis on which Hornchurch Man and Van provides local and regional removal, transport and related services. By booking or using our services you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

1.1 “Company” means Hornchurch Man and Van, the provider of removal and transport services.

1.2 “Customer” means any individual, business or organisation requesting or using the Company’s services.

1.3 “Services” means any man and van, removal, collection, delivery, loading, unloading, packing, or related services provided by the Company.

1.4 “Vehicle” means any van or other vehicle used by the Company to provide the Services.

1.5 “Goods” means any items, belongings or property moved, transported, stored, handled or otherwise dealt with by the Company in the course of providing the Services.

2. Scope of Services

2.1 The Company provides man and van and removal services for domestic and commercial customers, including local moves, regional moves, collections, deliveries and light haulage.

2.2 The Services may include loading, unloading and transport of Goods, and any additional services expressly agreed in writing before the booking is confirmed.

2.3 The Company reserves the right to refuse to move any item which, in the Company’s reasonable opinion, is unsafe, illegal, prohibited, or unsuitable for transport in the Vehicle.

3. Booking Process

3.1 Bookings may be made by the Customer through the Company’s accepted booking channels. A booking is not confirmed until the Company has provided written or verbal confirmation.

3.2 The Customer must provide accurate information at the time of booking, including collection and delivery addresses, access details, parking limitations, type and quantity of Goods, special handling requirements, and any time constraints.

3.3 Any quotation is based on the information provided by the Customer. The Company reserves the right to amend the quotation, adjust the price or cancel the booking if the information provided is incomplete, inaccurate or changes materially before or on the day of the Service.

3.4 Quotations are valid for a limited period as stated by the Company. If no period is stated, quotations will remain valid for 30 days from the date of issue, subject to availability of Vehicles and staff.

3.5 Bookings for peak periods, weekends, evenings or bank holidays are subject to availability and may incur additional charges, which will be confirmed at the time of booking.

4. Customer Responsibilities

4.1 The Customer is responsible for ensuring that:

(a) suitable and lawful parking is available at both collection and delivery locations;

(b) the Company and its staff have safe and reasonable access to the premises, including clear stairways, lifts, corridors and entrances;

(c) all Goods are properly packed, protected and ready for transport, unless the Company has expressly agreed to provide packing as part of the Services;

(d) any disconnection, reconnection, dismantling or reassembly of appliances or furniture has been agreed in advance where required.

4.2 The Customer warrants that they are the owner of the Goods, or are authorised by the owner to enter into this agreement and to allow the Company to provide the Services in relation to the Goods.

4.3 The Customer must not request the Company to move any Goods which are hazardous, explosive, flammable, illegal, perishable, live animals, plants, or any other items which may pose a risk to health and safety or breach applicable laws or regulations.

5. Payments and Charges

5.1 Charges for the Services will be based on the agreed rate structure, which may include hourly rates, fixed prices, distance-based pricing, or a combination of these.

5.2 The Company may require a deposit to secure the booking. Any deposit required will be confirmed at the time of booking and must be paid by the date specified by the Company.

5.3 Unless otherwise agreed in writing, payment of the balance is due immediately upon completion of the Services on the day of the move. The Company reserves the right to withhold delivery of Goods until full payment has been received.

5.4 The Company may accept various methods of payment, which will be confirmed at the time of booking. The Customer is responsible for ensuring that the chosen payment method is valid and that sufficient funds are available.

5.5 Additional charges may apply for:

(a) waiting time caused by delays not attributable to the Company;

(b) extra Goods or services not included in the original quotation;

(c) extended walking distances, stairs or access difficulties not disclosed at the time of booking;

(d) parking fees, fines or penalties incurred as a direct result of the Customer’s instructions or failure to secure suitable parking.

5.6 All charges are exclusive of any applicable taxes, which will be added at the prevailing rate if and when required by law.

6. Cancellations, Postponements and Amendments

6.1 If the Customer wishes to cancel or postpone a booking, they must notify the Company as soon as possible.

6.2 The Company may apply cancellation charges as follows, unless otherwise agreed in writing:

(a) cancellation more than 7 days before the booked date: no cancellation fee, and any deposit may be refunded or credited at the Company’s discretion;

(b) cancellation between 7 days and 48 hours before the booked date: a cancellation fee of up to 50 percent of the quoted price may be charged;

(c) cancellation less than 48 hours before the booked date, or failure to be available on the day: up to 100 percent of the quoted price may be charged.

6.3 If the Customer wishes to amend the booking, including changes to dates, times, addresses, size of move or required services, the Company will use reasonable efforts to accommodate the changes but cannot guarantee availability. Additional charges may apply.

6.4 The Company reserves the right to cancel or postpone the Services in the event of circumstances beyond its reasonable control, including but not limited to severe weather, vehicle breakdown, staff illness, accidents, road closures, or legal restrictions. In such cases, the Company will endeavour to offer an alternative date or time but will not be liable for any consequential loss.

7. Access, Parking and Congestion

7.1 The Customer must ensure that suitable parking is available for the Vehicle at both collection and delivery addresses, in compliance with local parking regulations.

7.2 Where parking permits, pay-and-display tickets or similar are required, it is the Customer’s responsibility to arrange and pay for these unless otherwise agreed in writing.

7.3 Any parking fines or penalties incurred as a direct result of inadequate or unlawful parking instructions provided by the Customer may be charged to the Customer.

7.4 The Company is not responsible for delays arising from traffic congestion, road incidents, limited access, or restrictions imposed by third parties or local authorities. Additional waiting time may be charged in accordance with the Company’s current rates.

8. Liability and Limitations

8.1 The Company will exercise reasonable care and skill in handling and transporting the Goods. However, the Company’s liability for loss of or damage to Goods is subject to the limitations set out in this clause.

8.2 The Company will not be liable for:

(a) loss or damage to Goods arising from defective or inadequate packing or protection carried out by the Customer or a third party;

(b) loss or damage to Goods which are fragile, have inherent defects, or are not suitable for transport by road;

(c) loss of or damage to items of high value, including but not limited to jewellery, money, documents, data, artwork, antiques or collectibles, unless expressly agreed in writing beforehand;

(d) indirect or consequential loss, including loss of profit, revenue, contracts, goodwill, or opportunity, arising out of or in connection with the Services.

8.3 The Company’s total liability for loss of or damage to Goods, whether arising from negligence, breach of contract or otherwise, shall be limited to a reasonable amount per job as determined by the Company, unless a higher value has been declared and accepted in writing before the commencement of the Services, and any additional charges for enhanced cover have been paid.

8.4 The Customer must inspect the Goods as soon as reasonably possible after completion of the Services and notify the Company in writing of any visible loss or damage within 48 hours. For non-visible loss or damage, the Customer must notify the Company within 7 days of becoming aware of the issue. Failure to notify within these periods may affect the Customer’s ability to recover any loss.

8.5 Nothing in these Terms and Conditions shall exclude or limit the Company’s liability for death or personal injury caused by its negligence, or for any other liability which cannot lawfully be excluded or limited.

9. Excluded and Restricted Items

9.1 The Company does not accept liability for loss or damage to:

(a) hazardous, explosive, corrosive or flammable materials;

(b) perishable goods or items requiring controlled conditions;

(c) live animals or plants;

(d) cash, securities, precious metals or stones, or similar high-risk items.

9.2 If any such items are transported without the Company’s knowledge or consent, they are moved entirely at the Customer’s risk, and the Customer will indemnify the Company against any resulting loss, damage, expense or claim.

10. Waste and Environmental Regulations

10.1 The Company operates in accordance with applicable waste and environmental regulations. The Company is not a general waste carrier and will not remove or dispose of waste except where expressly agreed as part of a specific service.

10.2 The Customer must not request the Company to remove household or commercial waste, building rubble, hazardous materials, or any items that require a licensed waste carrier, unless the Company has confirmed in advance that it is able and authorised to do so.

10.3 Where the Company agrees to remove items for disposal or recycling, the Customer warrants that they have the legal right to dispose of those items and that the items do not include prohibited or hazardous materials.

10.4 Any costs, fines or penalties arising from improper disposal requests, misdescription of items, or failure to comply with waste regulations will be the responsibility of the Customer.

11. Delays and Force Majeure

11.1 The Company will use reasonable efforts to adhere to agreed dates and times but cannot guarantee arrival or completion times. Time shall not be of the essence unless expressly agreed in writing.

11.2 The Company shall not be liable for any delay or failure to perform its obligations where such delay or failure is due to events beyond its reasonable control, including but not limited to extreme weather, traffic disruption, accidents, road closures, strikes, civil unrest, acts of terrorism, or acts of government or regulatory authorities.

12. Insurance

12.1 The Company maintains appropriate insurance cover in respect of its legal liabilities arising from the provision of the Services.

12.2 It is the Customer’s responsibility to arrange any additional insurance they consider necessary to cover the full value of the Goods, particularly items of high value or special nature.

13. Complaints

13.1 If the Customer is dissatisfied with any aspect of the Services, they should raise the matter with the Company as soon as possible so that the issue can be addressed.

13.2 Any formal complaint relating to loss, damage, service quality or charges should be submitted in writing within 7 days of completion of the Services, providing full details and any supporting evidence.

13.3 The Company will investigate complaints promptly and aim to provide a written response or resolution within a reasonable time.

14. Data Protection and Privacy

14.1 The Company may collect and process personal data about the Customer for the purposes of managing bookings, delivering Services, processing payments, and fulfilling its legal obligations.

14.2 The Company will take reasonable steps to keep personal data secure and will not share it with third parties except as necessary to provide the Services, comply with the law, or with the Customer’s consent.

15. General Provisions

15.1 These Terms and Conditions constitute the entire agreement between the Company and the Customer in relation to the Services and supersede any prior understandings or agreements.

15.2 If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

15.3 The Customer may not assign or transfer any of their rights or obligations under these Terms and Conditions without the prior written consent of the Company. The Company may assign or subcontract its rights and obligations where reasonably necessary to provide the Services.

16. Governing Law and Jurisdiction

16.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.

16.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided by the Company.

By confirming a booking with Hornchurch Man and Van, the Customer acknowledges that they have read, understood and agree to be bound by these Terms and Conditions.